Unused yarn in its original condition may be exchanged for store credit within 3 months of purchase. All sales of books, magazines, patterns, needles, special order yarns, accessories, and Sale items are final. All other products may be exchanged for store credit within 10 days of purchase provided they are unused and in their original condition. When exchanging yarn, the customer must pay for all associated shipping costs. If purchased goods are damaged in shipment from us, we are happy to reimburse shipping costs and will send replacement at no cost. Credit for the cost of yarn or goods will be issued to the credit card or PayPal account used for purchase. Shipping charges are not refundable.